Privacy Policy

At EIKJE, we place great importance on protecting and respecting the privacy of our customers and website visitors. We are committed to safeguarding your privacy and ensuring the security of your personal information (hereinafter referred to as “Personal Data”), in accordance with the General Data Protection Regulation (GDPR).

The purpose of this policy is to provide you with clear and transparent information about the types of data we collect, the reasons for which we use them, and the measures we implement to protect them.

1. What data do we collect?

We only collect data that is strictly necessary for managing our services and maintaining our relationship with you:

• Account and billing data: last name, first name, postal address, telephone number, email address, encrypted login credentials, and payment information.
• Order and delivery data: purchase history, preferences, delivery addresses, and parcel tracking information.
• Browsing data: cookies, pages visited, approximate location, and purchasing behaviour — collected via Google Analytics and similar tools.

2. How do we collect your data?

Your data is collected when you carry out the following actions:

• Creating a customer account or placing an order;
• Subscribing to our newsletter or participating in a promotional offer;
• Browsing our website www.eikjeamsterdam.com (cookies);
• Contacting us via a form or through our customer service.

Data is collected with your prior consent and used to manage your orders, communications, and to improve our services.

3. Why do we use your data?

Your personal data is used for legitimate and specific purposes, such as:

• Processing and delivering your orders;
• Providing customer service and after-sales support;
• Sending you news and information about EIKJE (newsletters, exclusive offers);
• Improving your browsing and shopping experience on the Site;
• Preventing fraud and ensuring transaction security;
• Complying with our legal and tax obligations.

4. With whom do we share your data?

Your data is strictly confidential and is only shared with:

• Authorised members of our team;
• Our logistics partners (carriers, warehouses);
• Our secure payment service providers (Stripe, PayPal, etc.).

All our partners are contractually bound to respect confidentiality and ensure the protection of your data. No data is sold or transferred to third parties for commercial purposes.

5. Is your data transferred abroad?

Your data is primarily hosted and processed within the European Economic Area (EEA). Where data is transferred outside the EEA, EIKJE ensures that recipients provide a level of protection equivalent to that required by European regulations (standard contractual clauses, adequacy decisions, etc.).

6. Use of cookies and social media plug-ins

We use cookies to improve your browsing experience, analyse website traffic, and tailor our communications. You can manage or refuse cookies through your browser settings.

We also use social media plug-ins (Facebook, Instagram, WhatsApp). If you are logged into these services while browsing our Site, they may collect certain browsing data. You can prevent this by logging out of your accounts before visiting our Site.

7. Newsletters and marketing communications

By subscribing to our newsletter, you agree to receive information and offers from EIKJE AMSTERDAM. You may unsubscribe at any time by clicking the unsubscribe link included in each of our emails or by contacting us at contact@eikjeamsterdam.com.

8. Data retention period

Your data is retained for limited periods:

• Customers: for the duration of the commercial relationship, then for 3 years from the last purchase or contact, for follow-up and marketing purposes.
• Prospects (non-customers): up to 180 days after the last interaction.
• Legal data (invoicing, warranties, disputes): for the period required by applicable legal obligations.

9. Your rights

In accordance with the GDPR, you have the following rights:

• Right of access: obtain a copy of your data;
• Right to rectification: correct or update your personal information;
• Right to erasure: request the deletion of your data (subject to our legal obligations);
• Right to object or withdraw consent: object to the use of your data for marketing purposes or withdraw your consent where consent is the legal basis for processing.

To exercise your rights, you may contact us at contact@eikjeamsterdam.com, enclosing a copy of your identification document. We undertake to respond within a maximum period of 30 days.